Training Coordinator for the Division of Tenant Resources

The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city’s housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
· We maintain building and resident safety and health
· We create opportunities for New Yorkers through housing affordability
· We engage New Yorkers to build and sustain neighborhood strength and diversity

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion—the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

The Division Tenant Resources HPD’s Division of Tenant Resources (DTR) is responsible for the administration of rental subsidy programs, which consists of the Regular and Enhanced Section 8 Program also known as Housing Choice Voucher (HCV), Project Based Voucher (PVB), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), Continuum of Care (CoC)-Shelter Plus Care (SPC) and other housing subsides. Through these programs, HPD serves approximately 40,000 households in all five boroughs. Over 9,000 landlords currently participate in our programs. DTR is responsible for initial application screening, confirming eligibility requirements, vouchering process, and tenant briefings. As well as monitoring tenant and landlord compliance of their obligations under each program. DTR is also responsible for processing annual and interim recertification’s to update family income, asset and family composition and recalculate the subsidies, tenant moves and transfers, approved rent increases, Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results and tenant reported changes.

The Training Coordinator in the Division of Tenant Resources, Operations and Analysis Unit will report directly to the Chief of Staff. At the Direction of the Chief of Staff, the Training Coordinator will assist with all training aspects for DTR staff, including planning, coordinating, and implementing staff training based on the Division’s needs at all levels. The Training Coordinator will train new hires on company policies and procedures and use the best training methods for specific purposes and audiences. The selected candidate will be responsible for consulting with the Assistant Commissioner, Executive Directors, and Directors, to gauge the needs of each individual unit with the Division to devise and coordinate training plans for all staff.

The Training Coordinator will be responsible for the coordination and implementation of all aspects of the training process for DTR Staff. Duties include, but are not limited to:

• Responsible for the development and implementation of training protocols for Division staff, coordination of trainings with third party vendors, as well as assisting with various training related projects within the Division of Tenant Resources as needed.
• Assess training needs for both new and existing employees to create training schedules for all units within the Division of Tenant Resources.
• Organize, develop, or source training programs to design training plans for employees to meet specific training needs.
• Coordinate both onsite and off-site training opportunities for staff, liaising with internal parties as well as external vendors.
• Track and create reports on outcomes of trainings, maintain training records, and provide feedback to management.
• Gather and evaluate information on previous trainings taken by staff to identify additional training needs
• Recommend training materials and methods, order and maintain in-house training equipment, and work with the budget team to plan future training based on available funds.
• Conduct research on beneficial training programs and consult with management teams to determine current skill needs for staff.
• Work on special assignments as required by the Assistant Commissioner, Chief of Staff, or other direct supervisors.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.