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Quality Assurance Specialist for the Division of Tenant Resources

Constituent Services & Community Programs with NYC Department of Housing Preservation & Development (HPD)

Employment Type and Schedule Full-time

Salary $38,333 - $44,083 per year

Work Location NYC All Boroughs

Last Updated Last updated 2 days ago

Description Description

The New York City Department of Housing Preservation & Development (HPD) promotes quality and affordability in the city’s housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

• We maintain building and resident safety and health
• We create opportunities for New Yorkers through housing affordability
• We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of “Housing Our Neighbors: A Blueprint for Housing and Homelessness,” Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion—the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

The Division Tenant Resources HPD’s Division of Tenant Resources (DTR) is responsible for the administration of rental subsidy programs, which consists of the Regular and Enhanced Section 8 Program also known as Housing Choice Voucher (HCV), Project Based Voucher (PVB), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), Continuum of Care (CoC)-Shelter Plus Care (SPC) and other housing subsides. Through these programs, HPD serves approximately 40,000 households in all five boroughs. Over 9,000 landlords currently participate in our programs. DTR is responsible for initial application screening, confirming eligibility requirements, vouchering process and tenant briefings. As well as monitoring tenant and landlord compliance of their obligations under each program. DTR is also responsible for processing annual and interim recertification’s to update family income, asset and family composition and recalculate the subsidies, tenant moves and transfers, approved rent increases, Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results and tenant reported changes.

The Quality Assurance Specialist (QAS) is responsible for coordinating quality assurance checks, assisting with internal and externals audits, assisting in the research, preparation and implementation of recommendations. Additionally, assisting the Senior Quality Assurance Specialist with data analysis collected from audits and file reviews and preparing statistical reports to communicate procedural and policy changes and/or other relevant information. As necessary, the QAS may conduct trainings to also communicate these changes. The QAS serves as liaison between HPD, landlords, tenants, sections 8 applicants, auditors and quality assurance professionals keeping the Director abreast of any special situations and requesting guidance on procedures and protocols. The QAS is also responsible for researching and responding to written and telephone inquiries and correspondence. The Specialist may review the rental subsidy overpayments and set up and complete repayment agreements. The QAS will collect payments, follow up on outstanding payments, prepare reports as necessary on collected and outstanding funds and take appropriate follow up action. The QAS will coordinate with HPD’s Fiscal operations to ensure client’s payments or adjustments are made in a timely manner.

• Be able to work independently and manage own workload.
• Responsible for coordinating quality assurance checks, internal and external audits.
• Responsible for public communication, ensuring that accurate information is relayed to landlords, tenants and general public as well as community leaders and other governmental entities.
• Respond to inquiries; and working with the senior management team to implement and maintain best practice operations
• Review various types of financial documents.
• Attend meetings, conferences and trainings as required. May represent the Division at community events and workshops.
• Have full understanding of the various steps of the rental subsidy programs’ tasks including, but not limited to application screenings, eligibility determinations, preparation of Housing Assistance Payment (HAP) contracts, client briefings, rent calculations, filed preparation, annual and interim reexaminations, client transfers, data entry of required information into data systems.
• Assist with special projects and initiatives as determined by management.
• May be required to work evenings and weekends.

Requirements Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to “1” above.