Project Manager for the Division of Tenant Resources

About the Agency:

The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city’s housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
• We maintain building and resident safety and health.
• We create opportunities for New Yorkers through housing affordability.
• We engage New Yorkers to build and sustain neighborhood strength and diversity.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion—the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team:

HPD’s rental subsidies, including Section 8, also known as the Housing Choice Voucher (HCV) program, provide Federal funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, sometimes up to a determined payment standard, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved. At HPD, the program is administered by the Division of Tenant Resources (DTR).

Your Impact:
The Project Manager will report directly to the Director of the Program. They will be responsible for ensuring that accurate information is relayed to landlords, tenants, and public, elected officials and other governmental entities. They will also be responsible for coordinating as appropriate with other DTR units and other Divisions within HPD. Additional responsibilities may include meeting with landlords, tenants, management firms, and related parties as needed to resolve issues; representing the division at both internal and external meetings; managing special projects; tracking and responding to inquiries; and working with the senior management team to implement and maintain best practice operations.
The Project Manager will be responsible for the below functions:
• Maintain and prepare reports and statistical analyses relevant for unit operations, performance, compliance, projects, or other initiatives for the Director’s review
• Assist with the creation, design, and implementation of reports in HPD’s Business Intelligence and other systems
• Represent the unit in and organize meetings and other communications regarding programs or projects in the Housing Choice Voucher, Enhanced and Production Units.
• Review internal and federal policy changes with the Director and assist in training staff on any changes
• Propose, coordinate, and implement projects to maximize compliance and performance in the unit’s operations and portfolios under the oversight of the Director
• Draft and prepare notices, procedure documents, letters, meeting materials, and other correspondence
• Review and respond to inquiries from owners, HPD divisions, and other stakeholders
• Coordinate with DTR units and HPD divisions as needed, including for tenant transfers, case assignments, requests for reasonable accommodation, and special projects
• Coordinate with IT staff on any reporting requirements and database updates needed for any relevant projects and initiatives
• Assist with, coordinate, and/or lead other projects as needed

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.