Production Specialist for the Division of Tenant Resources

Multiple Positions Available —

The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city’s housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
· We maintain building and resident safety and health
· We create opportunities for New Yorkers through housing affordability
· We engage New Yorkers to build and sustain neighborhood strength and diversity.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion—the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team:

The Division Tenant Resources HPD’s Division of Tenant Resources (DTR) is responsible for the administration of rental subsidy programs, which consists of the Regular and Enhanced Section 8 Program also known as Housing Choice Voucher (HCV), Project Based Voucher (PVB), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), Continuum of Care (CoC)-Shelter Plus Care (SPC) and other housing subsides. Through these programs, HPD serves approximately 40,000 households in all five boroughs. Over 9,000 landlords currently participate in our programs. DTR is responsible for initial application screening, confirming eligibility requirements, vouchering process and tenant briefings. As well as monitoring tenant and landlord compliance of their obligations under each program. DTR is also responsible for processing annual and interim recertification’s to update family income, asset and family composition and recalculate the subsidies, tenant moves and transfers, approved rent increases, Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results and tenant reported changes.

All Production Specialists in the Division of Tenant Resources are expected to perform the same functions to provide necessary and important services to assist and expedite Section 8 vouchers to HPD clients. Production Specialists provide an essential function which is to assist the other units with various tracking and sorting of section 8 client documents. Production Specialists may attend workshops or assist with community events. Additionally, Production Specialists will perform duties and responsibilities to ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.

The selected candidate will serve as a Production Specialist in the Continued Occupancy Unit within the Division of Tenant Resources. Candidate will be responsible for, but not limited to, the following:
• Reviewing recertification packages to ensure all documents are in order
• Sort, record time/date and assign incoming electronic mail
• Maintain electronic files by uploading relevant documents
• Tracking packages and correspondence for accurate return dates
• Ensuring documents submitted to unit are distributed in an organized and timely manner
• Entering data into Elite or another unit database for follow-up
• Contacting participants to inquire about recertification packages and deadlines
• Assisting clients with inquiries regarding documents mailed and/or forwarding calls to appropriate units
• Meeting with participants to assist with completion of recertification packages
• Processing annuals and interim certifications

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to “1” above.

Multiple Positions are hiring:

• Job ID 572567
• Job ID 573843