eLearning Developer/Trainer, Bureau of Human Resources and Labor Relations

Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises — from New York City’s yellow fever outbreak in 1822, to the COVID-19 pandemic — we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency’s five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are:
1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods
3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness
4) Reduce black maternal mortality and make New York a model city for women’s health
5) Mobilize against and combat the health impacts of climate change

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

Program and Job Description:
The Bureau of Human Resources and Labor Relations is seeking to hire a Graphic Artist to serve as eLearning Developer and Trainer for the Bureau of Human Resources and Labor Relations to address employee learning needs through electronic media and applications. The eLearning Developer/Trainer will work closely with subject matter experts, unit trainers and curriculum developers under the supervision of the Director of Learning and Development to develop an e-learning training portfolio for self-directed and instructor-led learning via videoconferencing and other learning technologies. The e-Learning Training Specialist will assist in the branding of communication for the Office of Training and Professional Development to be readily recognizable and easy to follow. This includes creating content for and maintaining intranet pages.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
• Work with subject matter experts to create, develop and implement innovative and creative e-learning, in-person and self-directed curricula to support agencywide and program-specific training plans.
• Develop and design interactive e-learning solutions using multimedia technology.
• Provide guidance and support from development of concept through launch and evaluation and updates of digital learning content.
• Use a variety of digital authoring tools to create visually appealing and compliant e-learning courses.
• Create charts and diagrams that can relay complex data quickly and easily.
• Convert text-rich data to graphic presentations, displays and illustrations for use in intranet pages and print material.
• Research and recommend best practices and standard operating procedures for the development and integration of multimedia eLearning applications.
• Develop templates and graphics to be used for the delivery of online content and applications.
• Support the inclusion of equity within e-learning content.
• Publish courses to the agency’s Learning Content Management System and run related training reports.
• Troubleshoot issues and coordinate solutions relating to technical issues with e-learning modules.
• Design, upload, and update content for the Office of Training and Professional Development SharePoint page.
• Create and upload electronic course catalog, training calendar, reports and digital data for training unit.
• Provide feedback to training and supervisory staff regarding attainment of equitable proficiency levels.
• Conduct needs assessments and perform quantitative and qualitative analysis for tracking and reporting.
• Meet with agency Division, Bureau, and Program Managers to solicit input.
• Contribute to the execution of the Bureau’s e-learning and information access goals.
• Provide training and support with existing e-learning and in-person training portfolio.
• Perform other related duties and responsibilities as requested by the Senior Director of Training and Professional Development and Director of Learning and Development.

(1) A baccalaureate degree, with a major in fine or graphic arts, from an accredited college and one year of full-time paid experience as a commercial or graphic artist; or
(2) A four-year high school diploma or its educational equivalent plus two years of training in a technical school approved by a state’s Department of Education or comparable governmental agency, in oils, water colors, painting, design, black and white, layout, computer graphics, and other art media, and three years of acceptable full-time paid experience as a commercial or graphic artist.
To be qualified for assignment to Assignment Level II, individuals must have:
(a) at least one year of experience as a Graphic Artist, Assignment Level I; or
(b) the Qualification Requirements described in “1” or “2” above, plus two additional years of acceptable specialized paid experience conceptualizing and initiating graphic art projects.