Coordinator for the Division of Tenant Resources

Multiple Positions Available —

The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city’s housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
· We maintain building and resident safety and health
· We create opportunities for New Yorkers through housing affordability
· We engage New Yorkers to build and sustain neighborhood strength and diversity.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion—the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team:

The Division Tenant Resources HPD’s Division of Tenant Resources (DTR) is responsible for the administration of rental subsidy programs, which consists of the Regular and Enhanced Section 8 Program also known as Housing Choice Voucher (HCV), Project Based Voucher (PVB), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), Continuum of Care (CoC)-Shelter Plus Care (SPC) and other housing subsides. Through these programs, HPD serves approximately 40,000 households in all five boroughs. Over 9,000 landlords currently participate in our programs. DTR is responsible for initial application screening, confirming eligibility requirements, vouchering process, and tenant briefings. As well as monitoring tenant and landlord compliance of their obligations under each program. DTR is also responsible for processing annual and interim recertification’s to update family income, asset and family composition and recalculate the subsidies, tenant moves and transfers, approved rent increases, Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results and tenant reported changes.

Your Impact:

Coordinators in the Division of Tenant Resources report directly to the Director or the Deputy Director of the Program. Coordinators in the Division of Tenant resources plan, implement, coordinate, monitor and/or evaluate program and events which provide important and instrumental services to Section 8 participants in the communities served. Additionally, they supervise and coordinate the work of a team in a unit, run reports to monitor and track productivity and efficiency of the team, meet with landlords, tenants, management firms, and related parties. DTR Coordinators work closely with the Unit’s Project Managers, team Leaders and case managers to complete special projects and assignments, communicate with public and other entities to relay section 8 policies and regulations as needed. Coordinators must obtain and process client information and transactions in compliance with Federal HUD Rules and Regulations.

Your Role:

• Be able to work independently and manage own workload.
• Train, manage and ensure that staff is working within federal regulatory and local policy guidelines.
• Responsible for public communication, ensuring that accurate information is relayed to landlords, tenants and general public as well as community leaders and other governmental entities.
• Supervise staff, approve timesheets, perform periodic performance appraisals, provide ongoing feedback as review and approve disciplinary actions against staff in accordance with HPD’s established policies and procedures.
• Respond to inquiries; and working with the senior management team to implement and maintain best practice operations
• Review various types of financial documents.
• Attend meetings, conferences and trainings as required. May represent the Division at community events and workshops.
• Have full understanding of the various steps of the Section 8 programs’ tasks including, but not limited to: application screenings, eligibility determinations, preparation of Housing Assistance Payment (HAP) contracts, client briefings, rent calculations, filed preparation, annual and interim reexaminations, client transfers, data entry of required information into data systems.
• Work on special projects and initiatives as determined by management.
• May be required to work evenings and weekends.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.

Preferred Skills

• Excellent communication skills (both written and oral)
• Computer knowledge (Word, Excel and Access)
• Strong analytical and interpersonal Skill
• Strong organizational Skills
• Knowledge of rental subsidies or Section 8 subsidy preferred
• Bilingual a plus
• A NYS Driver’s License is preferred

Additional Information

In addition, the Department of Housing Preservation & Development offers competitive salaries and the following benefits: Generous Pension Plans (The New York Employees’ Retirement System);
401(k) and Roth 457(k) Retirement Savings Programs; U.S. Savings Bonds Flexible Spending Program; Health Benefits, Dental, Vision Coverage, Prescription Drug Program; Training and Professional Development; Opportunity for Scholarship; ‘College Savings Program; Paid Holidays and Generous Annual Leave.

Multiple Positions are hiring:

• Job ID 571809
• Job ID 571795
• Job ID 572558