Community Liaison, Community Outreach

The Department of Small Business Services seeks a Community Liaison to expand the reach of SBS’s services and ensure equity in all agency outreach to jobseekers, small business owners, and community-based organizations. The Community Liaison will be responsible for maintaining relationships with local economic development and community-based organizations through stakeholder engagement and on-the-ground outreach.

The Community Liaison will report to the Executive Director for Community Outreach, and work closely with the Agency’s Intergovernmental, Communications, and Programmatic Divisions to ensure consistent and strategic public engagement.

Specific Responsibilities

• Conduct on-the-ground outreach to small businesses and job seekers across the city
• Educate stakeholders on SBS services and resources, including through public presentations
• Represent SBS and the SBS Commissioner at events
• Work collaboratively with SBS Divisions (Business Services, Workforce Development, Neighborhood Development, Economic and Financial Opportunity, and Industry Partnerships) as well as the Intergovernmental Affairs, Communications, and Emergency Response units
• Collect and input outreach data for tracking and reporting
• Operate dynamically to assess urgent needs on a timely basis

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above
2. or, High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above
3. or, Education and/or experience which is equivalent to “1” or “2” above.

However, all candidates must have at least one year of experience as described in “1” above.

Preferred Skills

• Strong customer service experience
• Experience with community organizing
• Strong writing, presentation, public speaking, and networking skills
• Language skills, a plus
• Driver’s license, a plus
• Ability to work in a high-pace environment and flexibility with regard to workhours