Community Associate of Constituent Services, Bureau of Vital Statistics

The Bureau of Vital Statistics (BVS), which consists of the Office of Vital Records Documentation, Office of Vital Records Service, Office of Vital Statistics, Registrar and the Office of Integrated Electronic Records, is recruiting a Constituent Services Associate for its electronic vital events registration system (eVital) and other data sharing systems.

eVital is the mission critical platform for all Vital Records and Vital Statistics operations. It is used to register, store, certify, issue, analyze and report on births, deaths, and spontaneous and induced terminations of pregnancy in New York City, and related data.

Duties will include but not be limited to:

– Provide assistance to community constituents and community stakeholder; including representatives of funeral directors, hospital personnel, nursing homes, hospice facilities, OCME and other agencies, for inquiries received primarily by telephone and by email.

– Respond to community constituents’ inquiries.

– Elicits community information and identifies, investigates, and resolve problems.

– Guide constituents through corrective steps on usage of the electronic system.

– Follow up with our constituents to assure problems have been resolved and questions have been answered.

– Test and evaluate new eVital functions and system releases.

– Monitor system queues for Vital Events registration elapse time and perform follow up with data providers.

– Evaluate community reporting data and implement strategies for process improvement.

– Conduct system trainings on the correct procedures and regulatory requirements for reporting vital events in New York City according to the New York City Health Code.

– Create and maintain system documentation, training materials and user guides for the bureau’s electronic system.

– Serve as technical resource for data providers within the constituent communities and representing community stakeholder.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.