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Case Manager

Administration & Human Resources, Social Services with NYC Department of Social Services (DSS)

Employment Type and Schedule Full-time, 37 hours per week

Salary $42,389 - $48,747 per year

Work Location NYC All Boroughs

Last Updated Last updated on Mar 20, 2023

Description Description

The Family Independence Administration (FIA) is recruiting for one hundred seventy-five (175) Job Opportunity Specialists, to function as Case Managers, who will:

  • Discuss, in a center, in assigned location, over the telephone, or participant’s home, cash
    assistance eligibility requirements, conduct an interview, advise on the various benefits that
    may be available to an applicant or participant, request necessary eligibility documents,
    alternative to temporary cash assistance, elicit and record information concerning
    responsible relatives who may provide financial support and/or other supportive services
  • Make appropriate eligibility referrals, including referrals for eligibility verification, referrals for
    child support, employment/education services through discussion of participants and other
    household members’ educational and employment background.
  • Direct participants/clients to employment services for job search, training, and placement.
  • Discuss barriers to employment and refer clients to additional services needed to remove these
    barriers; link participants to childcare, substance use screening and services, medical and/or other
    services, as appropriate. Initiate sanctions for clients who fail to meet their obligations.
  • Ensure that supportive services are in place to allow clients to successful complete their
    employment/engagement appointments.
  • Screen applicants to determine whether an emergency need for cash, SNAP and/or medical
    assistance is apparent, or whether applicants may be assisted on a non-emergency basis, direct
    applicants through appropriate channels accordingly. Interview applicants in crisis, determine nature
    and extent of need; provides emergency assistance.
  • Interview applicants to establish eligibility for assistance; elicit and record information concerning
    family composition, income, financial and other resources, employment history, responsible relatives,
    status of children, citizenship, and other relevant information.
  • Describe the various services provided by the Agency, as well as the rules and regulations policies
    governing acceptance for and continuance of public assistance and other services; elicit and answer
  • Review available information and assesses current and/or potential financial resources, such as
    saving accounts, trust funds, property/real estate, insurance, securities, motor vehicles, as directed
    by agency policies related to financial eligibility.
  • Make separate eligibility determinations for cash, SNAP and/or medical assistance; make financial
    calculations to determine cash assistance levels, include financial resources of the participants/clients
    in these calculations and forward to supervisor for approval.
  • Make manual and system driven, as well as written referrals; keep and update client records using
    agency tools and resources that operate in the Agency’s system(s) of record and/or make computer
    entries; ensure that all records are complete and accurate and include all necessary documentation.

Loan Forgiveness
The Federal government provides student loan forgiveness through its Public Service Loan
Forgiveness Program (PSLF) to all qualifying public service employees. Working with the
DSS/HRA/DHS qualifies you as a public service employee and you may be able to take advantage
of this program while working fulltime and meeting the program’s other requirements.

Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements.

In addition, the Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:

  • Generous Pension Plans (The New York Employees’ Retirement System);
  • 401(k) and Roth 457 Retirement Savings Programs;
  • U.S. Savings Bonds Flexible Spending Program;
  • Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
  • Training and Professional Development;
  • Opportunity for Scholarship; College Savings Program;
  • Paid Holidays and Generous Annual Leave.

Requirements Requirements

  1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA); or
  2.  A four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and four years of full–time satisfactory experience working directly with or for a job opportunity program, providing employment planning/counseling services involving job development, skill assessment and employment placement; or
  3.  A satisfactory combination of education and/or experience that is equivalent to (1) or (2) above. College credit from an accredited college may be submitted for experience on the basis of 30 semester credits for one year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent.